Privacy Policy

1. Information We Collect and How We Collect It

Account Identity Information

What we collect: User-set nicknames, avatars, registered email addresses, and Google Play account unique identifiers.

Purpose: Account creation and login, identity verification, account security, and customer support.

Method: Voluntarily submitted by the user or authorized via Google Play account linkage.

Chat Interaction Data

What we collect: Dialogue history with AI virtual characters, interaction rounds, intimacy level progression, feature usage behavior, and conversational preferences.

Purpose: To provide AI chat services, optimize conversational experiences, manage intimacy level progression, maintain persona consistency, and conduct compliance moderation.

Method: Automatically logged during app usage.

AI-Generated Content (AIGC) Data

What we collect: Image generation prompts/instructions, generated image outputs, timestamps, generation counts, and quota usage records.

Purpose: To provide image generation services, manage usage quotas, calculate operational costs, conduct compliance moderation, and optimize user preferences.

Method: Automatically logged during app usage.

Payment and Transaction Information

What we collect: Subscription/IAP order numbers, transaction timestamps, transaction amounts, Google Play transaction receipts, and virtual asset issuance records.

Purpose: Order processing, delivering subscription benefits, managing virtual goods, compliance auditing, and resolving billing disputes.

Method: Synchronized directly via the Google Play billing system.

Device and Operational Data

What we collect: Device model, operating system version, unique device identifiers (UUID), IP addresses, installation source, session duration, and clickstream data.

Purpose: To optimize product compatibility, protect account security, prevent fraud and abuse, iterate product features, and conduct data analytics.

Method: Automatically retrieved during app usage.

Compliance and Moderation Data

What we collect: Records of user violations, content moderation logs, and account enforcement actions.

Purpose: To ensure content compliance, mitigate legal risks, and refine our content moderation mechanisms.

Method: Automatically logged by our Trust & Safety moderation system.

Special Note: We do NOT collect sensitive personal information such as government-issued IDs, full bank card details, or biometric facial data. All payment transactions are securely processed through the official Google Play billing system. We do not have access to your full payment card details or payment passwords.

2. How We Use Your Personal Information

We use your personal information strictly within the following lawful scenarios and will never exceed the scope stated in this policy:

Core Service Delivery: To provide core app functionalities, including AI virtual character chatting, image generation, intimacy level management, subscription delivery, and virtual goods usage.

Content Compliance & Moderation: To conduct end-to-end moderation of user inputs and AI-generated text/images, intercepting violating content to ensure compliance with Google Play policies and global legal requirements.

Account Security: To prevent account theft, cheating, abuse, and malicious attacks, maintaining operational order and safeguarding your assets.

Product Optimization: To analyze user behavior and feature preferences, thereby improving AI conversational quality, image generation results, overall user experience (UX), and feature updates.

Transaction Management: To process subscriptions and In-App Purchases (IAP), deliver corresponding benefits, handle disputes, and respond to customer service inquiries.

Legal Obligations: To fulfill statutory obligations, respond to lawful investigations by regulatory or judicial authorities, and handle legal matters such as IP infringement complaints.

Notifications and Outreach: To send service-related information such as account status updates, renewal reminders, feature updates, and event announcements. You may opt out of non-essential notifications in the app settings at any time.

3. Sharing and Disclosure of Personal Information

We strictly protect your privacy. We will never sell, rent, or share your personal information with any third party for commercial marketing purposes. Disclosure is strictly limited to the following necessary scenarios:

Third-Party Service Providers: To deliver core functionalities, we share necessary data with certified and compliant third-party vendors. These vendors are bound by strict confidentiality agreements and cannot use your data for any other purpose. This includes:

Google Play Services: For account authorization, IAP processing, and subscription management (governed by Google's Privacy Policy).

Cloud Hosting Providers: For app deployment and data storage. Servers are located in compliant nodes in Singapore and the US, adhering to cross-border data transfer laws.

AI Model Providers: For generating dialogue and images. We only transmit necessary prompts and generation requests, completely decoupled from your real identity.

Content Moderation Providers: For identifying and blocking illicit content. Data is used exclusively for compliance checks and is not retained for other uses.

Data Analytics Providers: For operational statistics and product optimization. All shared data is strictly anonymized and cannot identify you personally.

Legal and Regulatory Requirements: We will disclose necessary personal information when explicitly required by law or upon receiving lawful directives from judicial or regulatory authorities to cooperate with investigations.

4. Subscriptions and In-App Purchases (IAP) Terms

These terms strictly adhere to Google Play Store's In-App Purchase policies. All virtual goods and subscriptions are billed through the official Google Play payment system.

1. Subscription Tiers and Pricing

We offer auto-renewing subscriptions at two tiers:

Monthly Premium: $9.99 / month

Annual Premium: $49.99 / year (equivalent to $4.16/month, a 58% discount)

Note: The prices above are base prices. Final pricing is subject to local exchange rates and applicable taxes as displayed on the Google Play Store. We reserve the right to adjust pricing. Any changes will be communicated via in-app notices and Google Play messages at least 7 days in advance. Active subscriptions prior to the price change will not be affected.

2. Billing and Auto-Renewal Rules

All subscription fees are deducted via the payment method linked to your Google Play account. Upon confirmation, Google Play will charge you for the current billing cycle and immediately grant Premium access.

Auto-Renewal: Google Play will automatically deduct the fee for the next cycle within 24 hours prior to the end of the current cycle. Upon successful payment, your Premium status extends seamlessly.

Grace Period: If auto-renewal fails, a 3-day grace period applies during which your Premium benefits remain active. If payment is still not secured by the end of the grace period, the subscription will automatically terminate.

3. Subscription Management and Cancellation

You may cancel auto-renewal at any time via: Google Play Store → Account → Subscriptions → CherryAI → Cancel Subscription.

Upon cancellation, your Premium benefits will remain active until the end of the current billing cycle. You will not be charged for subsequent cycles.

Free Trials: If you are on a free trial, Google Play will automatically convert it to a paid subscription and charge you 24 hours before the trial ends. You must cancel before the trial concludes to avoid charges. Canceling during a free trial will immediately revoke Premium access.

4. Virtual Goods Policy

In-app virtual diamonds, gifts, exclusive photo albums, and image quotas are virtual digital goods. They can only be used within CherryAI and cannot be redeemed for cash, transferred, inherited, or traded.

Except as mandated by law, all purchases of virtual goods are final and non-refundable. If your account is permanently banned, all unused virtual goods will be cleared without compensation.

We reserve the right to adjust the contents, pricing, and utility of virtual goods, providing a 3-day advance notice via in-app announcements.

5. AI-Generated Content (AIGC) Management Rules

The AI chat and image generation services provided are strictly for legal, compliant, and non-commercial personal use. Utilizing these services for illegal activities or rights infringement is strictly prohibited.

Content Moderation: We operate an end-to-end safety filter. All inputs and outputs must pass content safety reviews before being displayed. Violating content is intercepted with a 100% block rate and will not be generated or shown.

Prohibited Content: You are strictly forbidden from prompting the AI to generate or distribute:

Any explicit, suggestive, or inappropriate content involving minors (Zero Tolerance).

Explicit pornography, non-consensual sexual content, or highly graphic material.

Violence, terrorism, discrimination, hate speech, or content inciting illegal acts.

Content infringing on third-party intellectual property, portrait rights, or privacy rights.

Any other content violating Google Play Policies or local laws.

Enforcement: Repeated violations will result in warnings, feature restrictions, temporary suspensions, or permanent account bans without refunds.

Liability: You assume full legal responsibility for the content you generate. We act solely as a technology provider and bear no joint liability for user abuse.

AIGC logs and moderation records are retained for a minimum of 6 months for compliance audits and regulatory investigations, after which they are anonymized or deleted.

6. Data Storage and Cross-Border Transfers

1. Storage Location and Retention Period

Your personal information is securely stored on compliant cloud server nodes in Singapore and the United States, aligning with our operational entities and Google Play compliance standards.

Data Minimization: We retain data only for as long as necessary. While your account is active, necessary data is kept to provide services. Upon voluntary account deletion, all personal data will be erased within 15 business days (except where legal retention is mandated). Compliance logs and transaction receipts are kept for at least 6 months as required by law, then automatically deleted or anonymized.

2. Cross-Border Transfer Compliance

Our cross-border data transfers strictly adhere to international regulations such as the EU GDPR and Singapore PDPA. We implement compliance measures, including signing Standard Contractual Clauses (SCCs) and verifying that the destination ensures an adequate level of data protection.

7. Subscription Plans & Terms

Monthly Pro: $14.99/month

Annual Pro: $129.99/year (save 28% compared to monthly billing)

Pro Subscription Benefits

Unlimited AI chat messages

Unlimited AI image generation

Extended long-term character memory

Access to intimate and advanced conversation topics

Priority access to the latest high-end chat models

100% ad-free experience across all features

Auto-Renewal Terms

Subscription will automatically renew at the end of each billing period unless canceled at least 24 hours before the current period ends

Your Google Play account will be charged for renewal within 24 hours prior to the end of the current period

You can manage and cancel your subscription at any time in your Google Play Account Settings

No partial refunds are provided for unused portions of the subscription period

Any unused portion of a free trial period (if offered) will be forfeited when you purchase a subscription

8. Your User Rights

We rigorously uphold the statutory privacy rights of users across different global jurisdictions. You may exercise the following rights via in-app settings or the contact info below:

Right to Know and Access: You have the right to understand our data processing rules and request a copy of your personal data.

Right to Rectification: You may request corrections to inaccurate or incomplete data.

Right to Erasure (Right to be Forgotten): You may request deletion of your data if: the processing purpose is fulfilled; you withdraw consent; you object to processing; our processing is unlawful; or you delete your account.

Right to Restrict Processing: You may request a pause on data processing under certain legally defined conditions.

Right to Data Portability: You have the right to receive your data in a structured, machine-readable format or request its transfer to another service provider.

Right to Withdraw Consent: You may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Right to Lodge a Complaint: You have the right to file complaints regarding our data practices with local Data Protection Authorities (DPAs).

Exclusive Rights for California Residents (CCPA/CPRA): California residents have the right to opt out of the "sale" of personal information (Note: We DO NOT sell your data). You may request disclosure of data collection/sharing practices and request deletion. We guarantee non-discrimination against users who exercise these rights.

9. Special Provisions for Minor Protection

We solemnly declare: This application strictly prohibits providing virtual companion or AI intimacy services to any minors, in strict compliance with global Child Protection and Safety laws.

We have implemented strict technological barriers, including age-gating upon launch, Minor/CSAM keyword interception, and automatic bans for suspected underage accounts, technically preventing minors from accessing the service.

If you are a legal guardian and discover your ward has used this app without consent, please contact us immediately. We will promptly ban the account, delete all associated data, and cooperate with subsequent procedures.

10. Data Security Measures

We have established a robust, end-to-end data security framework combining technical and administrative safeguards to prevent data breaches, tampering, loss, or abuse:

Technical Safeguards: We use industry-standard SSL/TLS protocols to encrypt data in transit. Data at rest is secured using AES-256 encryption. We deploy firewalls and Intrusion Detection/Prevention Systems (IDS/IPS) and conduct regular vulnerability scanning and penetration testing.

Administrative Safeguards: We enforce Role-Based Access Control (RBAC), ensuring staff access is limited to the minimum necessary scope, fully logged and audited. Employees undergo regular privacy compliance training and sign NDAs.

Incident Response: In the unlikely event of a data breach, we will activate our Incident Response Plan to mitigate damage and notify users and regulatory authorities as required by law.

(Disclaimer: While we employ commercially reasonable safeguards, no internet environment is 100% secure. We cannot guarantee absolute security.)

12. Policy Updates and Notifications

We reserve the right to amend this Privacy Policy and Terms of Service to reflect legal changes, product updates, or operational needs.

For standard updates, we will notify you via in-app pop-ups or system notifications 7 days before changes take effect. Continued use of the app constitutes acceptance.

For material changes (e.g., changes to data processing rules, age limits, subscription terms, or user rights), we will provide highly prominent notices, which may include requiring re-consent upon login, email notifications, or mandatory pop-up confirmations.